At Urban Glow, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below:
Eligibility for Returns
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You may return items within 7–14 days of delivery (customize the timeline as per your business).
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To be eligible, items must be unused, unopened, and in the same condition that you received them.
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The product must be in its original packaging.
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Certain items, such as custom-made, clearance, or perishable products, are non-returnable.
Return Process
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Contact our support team at kanhaiyainksmarketing@gmail.com / +91 811 442 1457 with your order details and reason for return.
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Once your return is approved, we will provide you with the return shipping instructions.
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You are responsible for return shipping costs unless the return is due to a defective or incorrect product.
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days to your original payment method.
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Shipping costs are non-refundable (except in cases of defective or incorrect items).
Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need an exchange, please contact us within the return window.
Late or Missing Refunds
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If you haven’t received your refund yet, first check your bank or credit card account again.
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Then contact your payment provider, as processing times may vary.
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If you still have not received your refund, please contact us at [your email/phone].
Contact Us
For questions about returns or refunds, reach out to us:
Email: kanhaiyainksmarketing@gmail.com
Phone: +91 811 442 1457 / +91 823 960 5623